Omnichannel Agents
One teammate on every channel
Each Avallon agent has its own phone number, email address, and fax line. It answers calls, writes to payroll, faxes the clinic, and texts the claimant, all on the same claim.
A claim is a dozen conversations
The policyholder reports it by phone. The body shop answers email. The doctor’s office only takes fax. The claimant texts back at night. Most claims stall between those conversations. Avallon holds all of them in one place and keeps them moving.
Every inbound channel, one agent
Calls, emails, faxes, texts, and chat reach an agent that already knows the claim.
- First notice and status calls
- Inbox and fax sorted to the right claim
- Live chat on your site
Goes and gets what's missing
Most claim delays are waiting on someone else. The agent does the chasing, on the schedule you set.
- Employers, providers, claimants, body shops
- Day 1, 3, and 7, then escalate
- Business hours and time zones respected
A person when it matters
When a call needs a person, the agent hands it over with everything the person needs.
- Claim ID, summary, and reason passed along
- Attorney mentions and supervisor requests go to a person
- State disclosures you configure
How teams use Omnichannel Agents
A new claim comes in by phone, email, or web form. The agent takes the details, checks the policy, and opens the claim before the call ends.
Works with
Compliance for the realities of claims
Avallon’s security program supports the privacy, healthcare, communications, and data protection requirements that shape claims operations.
Access security documentation, review controls, and submit questions through the Avallon Trust Center.
- SOC 2 Type II
- HIPAA
- GDPR
- CCPA
- TCPA
